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Mercedes-Benz Roadside Assistance

We help you move on smoothly. 

Whether it's a breakdown or just a mishap like a lost key: Whenever you get stuck with your Mercedes-Benz, here's what you can expect from us: 

 

  • Available 24/7 via toll-free number 1800 3297540 or press the Mercedes me button in your car for instant help.
  • Immediate assistance on site by qualified technicians from the Mercedes-Benz Service24h Roadside Assistance teams.
Man from the Mercedes-Benz Service24 support Team standing with woman in front of her Mercedes-Benz
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Damage repair services

Body Care and Repair handling for minor damage.

Enquire your vehicle damage online to get help from our Body & Paint Expert:

 

  • Network of specialized Mercedes-Benz Body & Paint partners
  • Highest manufacturer repair standards
  • *IMPORTANT: Note that submitting an online enquiry is not accident reporting. Accident reporting needs to be within 24 hours or by the next working day physically at Authorized Accident Reporting Centers. Accident Reporting is available at Pandan Loop Body & Paint Service Center.
Man from the Mercedes-Benz support Team kneelig by a damaged Mercedes-Benz
Submit a damage enquiry

Collision Care

Immediate guidance and help in the event of a crash. 

Ensure peace of mind with Collision Care.

 

Your Mercedes vehicle sensors report a minor collision to you.


You will receive in-app notifications if you download the Mercedes-Benz app and/or via your preferred communication channels as indicated in your Mercedes-Me account. 

 

In order to be able to use this service, please activate the free Digital Extra Accident and Breakdown Management.

 

Additionally, please add your mobile phone number in your Mercedes-Benz profile settings.

Woman leaning on her Mercedes-Benz on the phone.
Activate now

Our Mercedes-Benz Body and Paint expert will be there to provide the assistance you need.

Rescue sticker for severe accidents

A small sticker to save lives.

Providing the best possible assistance to rescue workers at the scene of the accident and quickly having the right rescue sheet to hand is crucial in the event of an emergency .

Thats why Mercedes-Benz was the first automotive manufacturer to develop a rescue sticker with a QR code. In an emergency, they provide clarity regarding all safety-relevant details on the vehicle – and therefore offer life-saving benefits in a matter of seconds. 

Rescue Sticker
Go to Digital Rescue Helper

Know your rights in the event of an accident.

This does not replace legal advice. Please consult a lawyer for more information.

As an accident victim, you can decide where your vehicle should be repaired. The repair costs incurred must be borne by the person who caused the accident.

If your contract contains a workshop loyalty clause but you prefer to have your vehicle repaired in a workshop you trust, it is possible to accept the contractually stipulated penalty fees. Under certain circumstances, it may be possible to subsequently adjust your insurance contract for an additional payment.

A special rule permits comprehensive and professional repair covering up to 130% of the vehicle value before the accident.

Our qualified service advisors in the Mercedes-Benz company-owned sales and service outlets offer comprehensive, free advice on your damage as well as your rights and obligations.

You are free to reject an appraiser recommended by the opposing insurance company. You have the right to independently select and commission an appraiser of your trust.

As part of the obligation to pay compensation, the person who caused the accident is obligated to bear all costs incurred as a result of the accident, while observing the obligation to mitigate the damage.