All vehicles that you reserve through the Mercedes-Benz Store and subsequently purchase from our local authorized dealer (Cycle & Carriage Industries Pte Ltd) are covered by the full Mercedes-Benz warranty.

What warranty do I have for vehicles reserved in the Mercedes-Benz Online Store and subsequently purchased?

The manufacturer's warranty of 3 years applies to all vehicles reserved and subsequently purchased in the Mercedes-Benz Online Store. This begins with the delivery or first registration of the vehicle - the earlier date applies.

Do I have the right to cancel my vehicle reservation on the Mecedes-Benz Store?
You can cancel your reservation within 5 days without giving any reason. For more information please refer to the terms and conditions in the Reservation Agreement.

You can review these in the order process and upon cancellation an order cancellation email will be sent to you.

All Mercedes-Benz services apply to all vehicles that you reserve through the Mercedes-Benz Online Store and subsequently purchase from our local authorized dealer, Cycle & Carriage Industries Pte Ltd.

Who do I contact if I have further questions?
Our customer service experts will be happy to answer your questions by phone (+65 6298 1818) and by email (mbproductexpert@cyclecarriage.com.sg). You can reach us from Monday to Saturday from 8.30 am to 7 pm and Sunday & Public Holidays from 10 am to 6 pm.

Who will support me after the purchase?

Your authorised Mercedes-Benz dealer is always there for you. They offer you the full Mercedes-Benz service for the vehicle that you have reserved in the Mercedes-Benz Online Store and subsequently purchased.

Can I make full use of the Mercedes-Benz Service?

Of course - your authorised Mercedes-Benz dealer will be there to help you with all service issues.