Here you will find information on general topics relating to the Mercedes-Benz Online Store.

• Advantages in the Online Store
  
• Vehicles and test drive
• Registration and login
  
• Data security

What advantages do I have in the Mercedes-Benz Online Store?

The Mercedes-Benz Online Store has many advantages for you - here you can reserve the vehicle of your choice easily and conveniently.

• Attractive leasing offers
  Whether buying, leasing or financing - we offer you attractive conditions for your dream vehicle.
  
  
• Vehicle availability
  Kindly reach out to your Sales Executive for more accurate information on your vehicle delivery.
  
  
• Large range of vehicles directly from the manufacturer
  Choose from a large and varied selection of new vehicles directly from the manufacturer.
  
  
• Individual consultation from experts
  Get free individual consultation from our customer service experts - by phone or email.
  
  
• Order easily and securely online
  Whether at home or on the road - your new Mercedes-Benz is just a few clicks away.
  
  
• Free delivery - directly to the dealer
  We deliver the vehicle of your choice free of charge directly to the authorised Mercedes-Benz dealer.

In the Mercedes-Benz Online Store you will find a wide range of vehicles that are available immediately. Here you can find answers to the most frequently asked questions about vehicles and test drives:

Which vehicles are available in the Mercedes-Benz Online Store?

The Mercedes-Benz Online Store offers you a wide range of attractive vehicles, current promotions and exclusive special models. Kindly reach out to your Sales Executive for more accurate information on your vehicle availability. A different delivery time applies to special offer vehicles that are available in the Mercedes-Benz Online Store before the official market launch.

I have a question about a vehicle. Where can I obtain further information?

You will find specific information on the respective vehicle in the detailed view of each offer. In addition to highlighted equipment and technical data, all standard and special equipment is also listed there.
If you do not find the information you are looking for, please contact our customer service. We are there for you by email (cs.sgp@cac.mercedes-benz.com) and telephone (+65 6577 1117). You can reach us from Monday to Saturday from 8.30 am to 7 pm and Sunday & Public Holidays from 10 am to 6 pm.

My desired vehicle is not available in the Mercedes-Benz Online Store. What can I do?

We regularly expand the range of vehicles in the Mercedes-Benz Online Store. If your desired vehicle is not currently available, you can contact us directly: We are there for you by email (cs.sgp@cac.mercedes-benz.com) and telephone (+65 6577 1117) . You can reach us from Monday to Saturday from 8.30 am to 7 pm and Sunday & Public Holidays from 10 am to 6 pm.

Do the images correspond exactly to the vehicles that I can reserve and then lease, finance or buy?

We make every effort to ensure that the illustrations correspond to the available vehicles. However, it may happen that the desired vehicle differs from the illustrations. Therefore, all illustrations must be understood as exemplary. Please also note that, for technical reasons, the colours shown can only be an approximation of the real paint colour.
Furthermore, the illustrations may also contain special equipment and accessories that are not included in the scope of delivery. The detailed view of each offer provides you with an overview of the equipment included: in addition to highlighted equipment and technical data, special equipment is also listed there.

Can I test drive the vehicle I want?

We make every effort to ensure that you can test drive the vehicle you want. However, it is not always possible for us to provide you with your desired vehicle from the Mercedes-Benz Online Store for a test drive. However, if this is not possible, we are always happy to provide you with a similarly equipped vehicle for a test drive.

How can I make an appointment for a test drive?

Simply use the corresponding form: In it, you briefly tell us where your test drive should start and enter your desired date and contact details. An authorisedMercedes-Benz dealer near you will then contact you to confirm the appointment.
Alternatively, you can also make a test drive appointment via our customer service: We are there for you by email (mbproductexpert@cyclecarriage.com.sg) and telephone (+65 6298 1818) . You can reach us from Monday to Saturday from 8.30 am to 7 pm and Sunday & Public Holidays from 10 am to 6 pm.

What documents do I need to bring to the test drive?

For the test drive you need a valid Singapore driving licence and a valid identity card.

Only registered and logged-in users can currently use the Mercedes-Benz Online Store to its full extent. If you already have a Mercedes me ID, you can login directly. Otherwise you will have to register again. Your personal Mercedes me ID can then be used for the entire Mercedes-Benz universe. Of course, all offers of the Online Store are visible to you even without registration and login. So you can start looking for your dream vehicle right away. You will need a user account at the latest when you want to reserve a specific vehicle online.

I have forgotten my password. What shall I do now?

If you have forgotten or misplaced your password, please use the 'Forgotten password' link in the login. You will then receive an email with which you can reset your old password and set a new one.

I would like to delete my user account. How is this done?

To delete your user account, please contact our customer service: We are there for you by email (mbproductexpert@cyclecarriage.com.sg) and telephone (+65 6298 1818) . You can reach us from Monday to Saturday from 8.30 am to 7 pm and Sunday & Public Holidays from 10 am to 6 pm.

Is my personal data protected during input and transmission?

Yes, all processes in which you enter personal details and transmit them to us are encrypted via a secure internet connection (https).