Repair and Warranty

In the best hands


Repair and Warranty.

In the best hands


Repair and Warranty.

In the best hands.

Mercedes-Benz Repair and Warranty

In the best hands.

The decision to purchase a Mercedes-Benz is always a decision in favour of safety and quality. The most cutting-edge high-strength materials, complex body structures made of steel and aluminium, and the networked vehicle electronics in the active and passive safety systems require not only knowledge of the correct procedures for repair but also the proper workshop equipment. Don't leave your safety to chance – leave it instead to the specialists from Mercedes-Benz.

  • New-vehicle Warranty

    Enjoy the reassurance and instinctive ease with us.

    Mercedes-Benz New Vehicle Warranty

    Enjoy the reassurance and instinctive ease with us.

    With Mercedes-Benz 3-Year Warranty or 100,000 km (whichever comes first), you don’t have to worry about any unexpected repair costs.

    It is recommended that you always bring your vehicle to our authorised service center, as a complete service history with them ensures that your warranty will never be compromised.

  • Mercedes-Benz Protector Plus

    Mercedes-Benz Protector Plus.

    At Mercedes-Benz, you have got you covered.

    Mercedes-Benz Protector Plus

    Mercedes-Benz Protector Plus.

    At Mercedes-Benz, you have got you covered.

    An extended car warranty service can potentially save you thousands of dollars in the event your car breaks down and needs repairs. With the Mercedes-Benz Protector Plus, you can guarantee that your car is protected for an additional 1 or 2 years, beyond the 3-year manfacture's warranty.

    All you have to do is purchase any of the Star Care+ Maintenance Plans, and you will be entitled to the puchase of the Mercedes-Benz Protector Program. Thereafter, we will take care of the rest.

    Benefits

    • Eligibility is extended to vehicles up to 7years old
    • Unlimited number of claims up to thepurchase price of the vehicle
    • Use of Mercedes-Benz Genuine Parts forreplacement
    • Replacement parts are covered by anadditional 24-month repair warranty
    • Transferable to new vehicle owner uponsale of the vehicle
    • Refundable on a prorated basis with earlytermination if no claims are made during the coverage
  • Repair Warranty

    Mercedes-Benz Genuine Parts.

    Every detail engineered for endurance.

    Mercedes-Benz Repair Warranty

    Mercedes-Benz Genuine Parts.

    Every detail engineered for endurance.

    Every single one of our Mercedes-Benz Genuine Parts has been carefully developed, tested and precisely defined to the highest of standards. This will ensure that your vehicle will continue to provide all the comfort, safety, style and performance as the first day it went on the road.

    In the unlikely event that should the parts be faulty, Mercedes-Benz Genuine Parts are covered by a 24-month warranty and will be replaced at no costs at our authorised service centres.*

    *Terms & conditions apply.

  • Accident Repair

    Your authorised Mercedes-Benz dealer is there if it ever comes to the worst.

    Mercedes-Benz Accident Repair

    Your authorised Mercedes-Benz dealer is there if it ever comes to the worst.

    Whether it’s damage to the bodywork, paintwork or vehicle parts replacement that needs attending to – a Mercedes-Benz specialist workshop is the place to go to for accident repairs. Here your vehicle will be in the hands of specialists who work with these complex vehicles and with the hardened steel used in Mercedes-Benz car bodies every day – and therefore know your Mercedes-Benz inside out. You can also rely on the fact that our service partners use Mercedes-Benz GenuineParts in accordance with manufacturer specifications. And that they will be as professional in their approach to providing value-for-money repairs for older models as they are for new models.

    This way, Mercedes-Benz accident repairs help to maintain the value of your vehicle and ensure that you retain your full guarantee cover.

  • Small Repair

    Combat the traces of everyday wear.

    Mercedes-Benz Small Repair

    Combat the traces of everyday wear.

    Scratches, dents or stone chippings are hard to avoid during the lifetime of a vehicle. That is what Mercedes-Benz SmallRepair is all about. Innovative repair methods make minor damage inside and out disappear quickly and, above all, at a reasonable price – without requiring the replacement of entire parts. All with the accustomed high standard of proven Mercedes-Benz quality, of course.

  • Paint and Dent Protector

    Enjoy peace of mind with Paint and Dent Protector

    Mercedes-Benz Paint and Dent Protector

    Enjoy peace of mind with Paint and Dent Protector

    With the Paint and Dent Protector, which covers accidental damages caused by everyday driving, you can be assured of the most cost-effective way to maintain the pristine condition of your brand-new Mercedes-Benz.

    Benefits:

    • Up to 4 claims* per year
    • Wide coverage+
    • Qualified technicians

    * Terms and conditions apply.

Solutions


Accident Management

Solutions


Accident Management

A one-stop accident solution that gives you complete peace of mind

The video is currently unavailable. Please try again later.
Watch again

A one-stop accident solution that gives you complete peace of mind

Insurance claims and car repairs are never fun to settle. With Mercedes-Benz Accident Management, rest assured that our team of experts will do their absolute best to ease the process and revert your Mercedes-Benz to its original pristine condition. Say goodbye to all your post-accident woes with Mercedes-Benz Accident Management and hello to worry-free journeys.

Body Care & Repair


Center of Competence

Body Care & Repair


Center of Competence

Awarded as a ‘Centre of Competence’ by Mercedes-Benz AG

Center of Competence

Awarded as a ‘Centre of Competence’ by Mercedes-Benz AG

Our Body Care & Repair Authorised Service Center at Cycle & Carriage provides peace of mind for our Mercedes-Benz owners. With our certified technicians, approved equipment and Genuine Parts abiding by the strict technical standards of Mercedes-Benz, you can be assured when servicing with us.

Accident Management


Accident Management.

Accident Management


Accident Management.

Mercedes-Benz Roadside Assistance

Checklist

Mercedes-Benz Roadside Assistance

Protection and Coverage

Mercedes-Benz Roadside Assistance

Making a Claim