Mercedes-Benz COVID-19 Measures

Your safety continues to be our focus, both on and off the road.

Your safety continues to be our focus, both on and off the road.

In view of the latest updates from the Singapore Government, we would like to announce that our Mercedes-Benz Authorised Service Centers are reopening on 2 June. However, the Mercedes-Benz Center showroom and authorized Mercedes-Benz Service Center at Sin Ming remain closed till further notice.

Here at Mercedes-Benz, your safety is paramount to us. As such, we are introducing Mercedes-Benz Star Shield programme – a comprehensive health and safety plan that includes:

  • SafeEntry App login, temperature check and health declaration for physical visits to our reopened premises
  • Strictly on an appointment basis only
  • Every vehicle is disinfected before handover
  • Provision of hand soap and sanitizers at various customer touchpoints
  • Enforced strict personal hygiene protocols for all staff at these premises
  • Extended cleaning hours and increased frequency in disinfecting our premises and vehicles
The following services will be available from 2 June onwards:


Vehicle Sales
For sales enquiries, our sales team remains contactable to assist you, so please do not hesitate to contact them:
  • Mercedes-Benz Sales Enquiries at 6298 1818
  • Mercedes-Benz Certified Pre-owned at 6866 1688


Servicing & Repairs
General servicing will be available by appointment only, you may do so via one of the following methods:
  • myMB app
  • Visit www.mymb.sg (for passenger cars) and www.mymbcv.sg (for commercial vehicles)
  • Call Cycle & Carriage Customer Assistance at 6471 9111

Service Center Operating hours:
  • Mon – Fri : 8.30 am – 8 pm
  • Sat: 8.30 am – 1 pm
  • Sun & PH: Closed

 
Customer Assistance
  • Cycle & Carriage Customer Assistance will remain operational to address any queries you may have.
    Mon – Fri: 8.30am - 6pm, closed on weekends & public holidays
    Tel: 6471 9111
    Email: CustomerAssistanceCentre@cyclecarriage.com.sg

  • For accident reporting, please call 9186 5109 for assistance.
    Mon – Fri: 8.30am – 6pm, closed on weekends & public holidays

  • Mercedes-Benz 24h Roadside Assistance will remain operational. You may call 6475 9500 for assistance.



Now, let’s play our part and observe the necessary measures to fight COVID-19.