Mercedes me


My Mercedes-Benz and me.

"Welcome to your personal area: your Mercedes-Benz, your contracts, your services and more, all available digitally and centrally accessible from your own personal area."

Mercedes me


My Mercedes-Benz and me.

"Welcome to your personal area: your Mercedes-Benz, your contracts, your services and more, all available digitally and centrally accessible from your own personal area."

Let your personal, digital assistant help you with your Mercedes-Benz in your mobile everyday life:

My Mercedes-Benz and me.
  • Always informed. About your Mercedes-Benz and everything associated with it. Tyre pressure: okay! Fuel tank: nearly full!
  • Off to new places: you can directly send any type of destinations to your vehicle from your smartphone.
  • Relax on the road. Calmly complete your fist conference call during your journey as the navigation system plots the ideal route to your next meeting.
  • All-in-one service package: never miss a service appointment, conveniently book your service appointment online.
Mercedes me connect video
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Relax and enjoy your journey while your Mercedes-Benz transmits information about upcoming maintenance tasks directly to your Mercedes-Benz Service Partner. Keep your mind free for the really important things in life. And if anything should go wrong, your vehicle can contact our emergency call centre direct and pass on the exact position of your vehicle and the number of occupants, as well as information about the status of your vehicle.

Navigation and parking


The best way to your destination – with Mercedes me.

"I've got better things to do than sit in a traffic jam."

Navigation and parking


The best way to your destination – with Mercedes me.

"I've got better things to do than sit in a traffic jam."

Navigation and parking.

With Mercedes me you'll always take the best way to your destination, whether it's your rush hour commute or a motoring holiday. Even before you set off you know that you will arrive on time and be able to avoid roadworks and congestion. Once there, you've no need to waste time looking for somewhere to park. And if you don't happen to have your own Mercedes-Benz where you are, Mercedes me will help you find the best alternative to keep you mobile. Full descriptions of all services can be found in the log-in area of Mercedes me.

Service and safety


Support you can depend on.

"Flexible, reliable and individual"

Service and safety


Support you can depend on.

"Flexible, reliable and individual"

Mercedes me Service App

View your full service data any time.

Mercedes me Service App

Book personal service offers directly online.

Mercedes me Service App

Numerous videos offering practical assistance.

Mercedes me Service App

Fast help in an emergency.

With Mercedes me you have all your service data on tap at any time, for peace of mind on the road. You will receive a personal service offer from your Mercedes-Benz service partner in good time ahead of your next service date. You can then book your preferred date and time for your service directly online with a few clicks. The easiest way to do this is directly on your smartphone.

And should anything untoward happen on the road, Mercedes me will provide for fast assistance. Your Mercedes will automatically relay your exact location and information on the state of your vehicle to the emergency call centre. The necessary measures can then be organised quickly.

FAQ


Frequently asked questions.

FAQ


Frequently asked questions.

    • Mercedes me user account
      • General
        • In which countries or regions and languages is Mercedes me available?

          In which countries or regions and languages is Mercedes me available?

          Mercedes me is available in the following countries or regions and their official languages:

          Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Dubai, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Italy, Japan, Korea, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom and the United States.

          Please note that the content my vary in individual countries or regions.

        • What do I need to do when moving to another country or region?

          What do I need to do when moving to another country or region?

          If you are moving or have moved, please update your address under "My data". You will then be prompted to complete the relocation process. This is necessary so that you can use the services from Mercedes me as usual in the new country or region. You will be guided through all the necessary steps.
          Please note that the relocation process must be carried out for each vehicle.

        • I have moved to another country or region. Why can I no longer see any Mercedes me connect content?

          I have moved to another country or region. Why can I no longer see any Mercedes me connect content?

          Mercedes-Benz connect is not yet available in all countries or regions. If you have moved to a country or region without Mercedes me connect, you can no longer see Mercedes me connect or use your connect services.

        • Mercedes me is not displayed correctly on my device. Which browsers are supported?

          Mercedes me is not displayed correctly on my device. Which browsers are supported?

          Mercedes me works with all common browsers.

          Should you have any problems regarding the display of Mercedes me, please call us.

        • I have discovered an error in Mercedes me. To whom should I send my suggestions or criticisms?

          I have discovered an error in Mercedes me. To whom should I send my suggestions or criticisms?

          Please feel free to contact us at any time with any suggestions or criticisms.

        • I keep receiving the same error message. What should I do?

          I keep receiving the same error message. What should I do?

          Please first follow the instructions in the error message. If the error reoccurs after this, please contact us.

    • Mercedes me connect services
      • Requirements, availability & pricing
        • What are the requirements for using Mercedes me connect?

          What are the requirements for using Mercedes me connect?

          The Mercedes me connect services can only be used with a vehicle that is fitted with the Mercedes me connect Communication Module.

          The "Mercedes me Adapter" telematics retrofit solution and the Mercedes me Adapter App allow as yet unconnected vehicles to use various functions.

          You must also do the following in order to use the services:

          You must accept the Terms of Use for the various services. You can do this by defining your vehicle in Mercedes me and activating it for Mercedes me connect. You will be guided through all the necessary steps to do this.

          You will be sent a confirmation email after activation of the Mercedes me connect services. You will then be able to use and manage the services online on your own.

          Which services are available for your vehicle depends, among other things, on your vehicle's equipment.

          Please see the overview of services for information about the availability of services in different countries or regions and model series, and the necessary optional equipment. This can be found in the Terms of Use in the "Mercedes me connect - Overview of services" section.

          More information about the Mercedes me Adapter:

          >www.mercedes.me/adapter

        • What services are available for my vehicle?

          What services are available for my vehicle?

          All the services available for your vehicle are listed in Mercedes me. Call up the vehicle page and click on "Manage services". On the page that follows you will find all the services available for your vehicle and can change their status.

        • What optional equipment do I need to use the Mercedes me connect services?

          What optional equipment do I need to use the Mercedes me connect services?

          That depends on the particular Mercedes me connect service.

           

          The Standard Services, e.g. Maintenance Management or Telediagnostics, as well as the Mercedes me connect service Mercedes-Benz emergency call system, can be used with the basic "Communication Module (UMTS) for the use of Mercedes me connect services".

           

          For most other services you require the Remote Online or COMAND Online option.

           

          Please see the overview of services for information about availability of services in different countries or regions and model series, and the necessary optional equipment. This can be found in the Terms of Use in the "Mercedes me connect - Overview of services" section.

          > Go to the Terms of Use {link to MMP page Terms of Use}

        • What does it cost to use the services?

          What does it cost to use the services?

          That depends on the particular Mercedes me connect service.

          The Mercedes me connect Standard Services, e.g. Maintenance Management or Telediagnostics, as well as the Mercedes me connect service Mercedes-Benz emergency call system, have no limit on their duration and can be used without further charges.

          Most of the other services, e.g. Remote Retrieval of Vehicle Status or Parked Vehicle Locator, have a limit on their duration. Their use is only free of charge within this period. You can extend the services at the end of the period of use. You also require certain optional equipment (e.g. Remote Online, COMAND Online or other items) to use the services in your vehicle.

          Please see the overview of services for information about durations and necessary optional equipment. This can be found in the Terms of Use in the "Mercedes me connect - Overview of services" section.

          > Go to the Terms of Use {link to MMP page Terms of Use}

        • For how long can I use the Mercedes me connect services?

          For how long can I use the Mercedes me connect services?

          You can keep using the Mercedes me connect services until either you or Mercedes-Benz AG terminate the services.

          There may sometimes be a time limit on the use of certain services that require optional extras in the vehicle. The optional Remote Online and Live Traffic Information services, for example, expire after three years. You can extend the services at the end of the period of use.

        • Can I also use Mercedes me connect services when I am abroad?

          Can I also use Mercedes me connect services when I am abroad?

          Mercedes me connect services are not yet available everywhere. You can use the services only if you live in one of the countries or regions listed below.

          When travelling, you can use the services that you have activated in your home country in other countries or regions, too – as long as they are also available there.

          Please note: Tracking Services (e.g. the Parked Vehicle Locator service) are only available in countries with GPS coverage.

          - The Mercedes me connect services are fully available to you in Austria, Belgium, China, Czech Republic, Denmark, Finland, France, Germany, Hungary, India, Italy, Japan, Korea, Liechtenstein, Luxembourg, Malaysia, Mexico, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland and the United Kingdom.

          - The Live Traffic Information service is not available in Ireland, South Africa, Slovakia and Turkey.

          If you are resident in one of the countries or regions in which the Mercedes-Benz emergency call system is available as listed above, you can also use this service in Bulgaria*, Finland*, Greece*, Lithuania*, Malta* and Romania*.

          * COMAND NTG5*1 system only

      • LINGUATRONIC online voice control
        • What does this service offer me?

          What does this service offer me?

          With LINGUATRONIC online voice control, you can control many functions in your vehicle simply by giving voice commands. You do not need to remember any specific commands, but can speak quite normally.

          This turns your Mercedes-Benz into a personal assistant to whom you can put any question and many requests, e.g.:

          • Find restaurants and get recommendations: "Where can I eat a burger?" or "Show me the most popular Italian restaurants" (assisted by Yelp)

          • Current weather and forecasts: "How hot will it be at the weekend?" or "Will I need an umbrella this evening?"

        • What do I need to do in Mercedes me to use the service?

          What do I need to do in Mercedes me to use the service?

          To use LINGUATRONIC online voice control, you need to define your vehicle in Mercedes me and activate it for the Mercedes me connect services. You will be guided through all the necessary steps. You will then find the service on your vehicle page under "Mercedes me connect services > LINGUATRONIC online voice control".

          If you have already defined and activated your vehicle in Mercedes me, you will find the LINGUATRONIC online voice control service on your vehicle page in the section "Mercedes me connect services". You can activate it there under "Manage services".

          Availability of the Mercedes me connect services:

          Please see the overview of services for information about availability of services in different countries or regions and model series, and the necessary optional equipment. This can be found in the Terms of Use in the "Mercedes me connect - Overview of services" section.

        • What do I need to do in the vehicle to use the service?

          What do I need to do in the vehicle to use the service?

          You can use the service immediately in the vehicle: simply activate the voice control by saying the prompt "Hey Mercedes, ..." or using the controls on the steering wheel.

          Suggestions and example applications are provided to support you. And if you find you need help, then simply say "Help".

          Generally you won't need to remember any specific commands, just speak totally normally.

          You can also find detailed information about possible voice commands and which functions can be controlled in the vehicle in the Owner's Manual

          .
        • Do I need any specific optional equipment to use the service?

          Do I need any specific optional equipment to use the service?

          The LINGUATRONIC online voice control service is only available in vehicles with the MBUX multimedia system.

          Please see the overview of services for information about necessary optional equipment. This can be found in the Terms of Use in the "Mercedes me connect - Overview of services" section.

        • In which languages is voice control available?

          In which languages is voice control available?

          At present the LINGUATRONIC online voice control service is available in German, English, French, Italian, Dutch, Polish, Russian, Swedish, Spanish, Czech and Turkish.

          You can set the desired language in the vehicle.

        • What can I do if the service does not work?

          What can I do if the service does not work?

          Check whether the service is activated:

          - In Mercedes me: On your vehicle page: if the service is activated, it will appear on your vehicle page under "Mercedes me connect services".

          - In the vehicle: In the multimedia system under "Settings > System > LINGUATRONIC > Online Voice Control Subscription" you will see the activation status in Mercedes me. It is also possible to switch the service on or off briefly under "Settings > System > LINGUATRONIC > Online Voice Control". The setting in Mercedes me remains unaffected by this.

          If the service has not been activated, you can activate it simply in Mercedes me under "Manage services".

          Have you activated the service, but it still doesn't work?

          Please check whether there is a mobile phone connection in the vehicle. And make sure that you are in an area with adequate network availability.

          Unable to solve the problem? Then please contact us directly – we will assist you as quickly as possible.

      • Problems during use
        • Why are no remote data for my vehicle displayed in Mercedes me?

          Why are no remote data for my vehicle displayed in Mercedes me?

          If your vehicle supports Mercedes me connect and you have activated Mercedes me connect, make sure that you have accepted the Terms of Use for Remote Retrieval of Vehicle Status and have activated the service.

          With the Mercedes me Adapter retrofit solution, information on the vehicle status is located in your Mercedes me Adapter App.

          Regrettably, if your vehicle does not support Mercedes me connect, vehicle data will not be available.

        • Why are the remote data for the Remote Retrieval of Vehicle Status service sometimes not up to date?

          Why are the remote data for the Remote Retrieval of Vehicle Status service sometimes not up to date?

          Updating of the remote data is triggered as soon as you switch off your vehicle's engine – but the data will only be transferred if there is a mobile data connection to the vehicle. If you have parked your vehicle in a location with a poor or inadequate connection to a mobile network (e.g. in an underground garage), it may not be possible for the data to be transferred.

        • Why does the Parked Vehicle Locator service not work if I am a certain distance from my car?

          Why does the Parked Vehicle Locator service not work if I am a certain distance from my car?

          The Parked Vehicle Locator service was developed to find the vehicle in a car park. It has a maximum radius of 1.5 kilometres, based on your current location.

          If your vehicle is within this radius and the Parked Vehicle Locator service still does not work, check whether you have enabled the Location function on your smartphone (or device). This is required if you wish to use the service.

        • I cannot access various Mercedes me connect services. What might be the cause?

          I cannot access various Mercedes me connect services. What might be the cause?

          If an error occurs when accessing a service, please contact us directly – we will assist you as quickly as possible.

        • What can I do if my vehicle stops sending or receiving data, and various services stop working correctly?

          What can I do if my vehicle stops sending or receiving data, and various services stop working correctly?

          Please also contact us directly with any technical problems relating to your vehicle – we will assist you as quickly as possible.